Joaquin Will Use the Three-Step Writing Plan for His Claim

question 99

Multiple Choice

Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will

• A)assume the company understands his request without explanation.
• B)use emotional language to show how upset he is about the situation.
• C)assume the company purposely tries to cheat its customers.
• D)identify enclosed copies of all pertinent documents.

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Definitions:

Emotional Satisfaction

A state of contentment and fulfillment derived from emotional experiences.

External Locus

A belief that one's life events are primarily due to external forces or situations beyond one's control.

Locus of Control

A psychological concept referring to the extent to which individuals believe they have power over events in their lives.

Athletic Contests

Competitive physical activities or games which, through casual or organized participation, aim to use, maintain or improve physical ability and skills.