Which of the Following Is the Most Appropriate Opening for an Adjustment

question 38

Multiple Choice

Which of the following is the most appropriate opening for an adjustment message granting a claim?

• A)We are very sorry to hear that your meal with us did not meet your expectations.
• B)Thank you for your letter of November 16 describing your bad dining experience with us last weekend.
• C)Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
• D)The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

Understand the key economic forces impacting human resource planning.

Know the definitions and purposes of key HRIS and human resource planning terminologies.

Identify human resource surplus and shortage scenarios and their implications.

Understand forecasting and its significance in human resource planning.

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Definitions:

Base Pay

The initial rate of compensation an employee receives, not including overtime, bonuses, or other additional payments.

Output

The amount of product or work produced by a company, employee, or process within a specific period.

Performance

The level of output or efficiency at which tasks and activities are accomplished, often measured against predetermined standards or objectives.

Pay for Knowledge Systems

are compensation strategies that reward employees for their skills, knowledge, and competencies rather than their job title or position.