In Using the Indirect Strategy to Communicate Bad News, You

question 3

True/False

In using the indirect strategy to communicate bad news, you should avoid mentioning the bad news.

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Definitions:

Autonomic Arousal

The activation or response of the autonomic nervous system, often in reaction to stress, resulting in physiological changes like increased heart rate or sweating.

Display Rules

Culturally determined guidelines that dictate how emotions should be expressed in social settings, affecting the intensity and type of emotional expression considered appropriate.

Cultural Norms

Common norms and guidelines that determine how individuals act within societal groups.

Anger

Intense irritation or anger, often leading to feelings of antagonism.