Which of These Messages Most Effectively Conveys Empathy in a Bad-News

question 73

Multiple Choice

Which of these messages most effectively conveys empathy in a bad-news message?

• A)You have every right to be disappointed. I am truly sorry that our product failed to perform as expected.
• B)I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance .
• C)We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed .
• D)It is with great regret that we must take this step, but you have left us no choice.

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Definitions:

Organizations

Groups of people who work together and coordinate their actions to achieve a wide variety of goals or desired outcomes.

Recognize

To acknowledge or take notice of someone or something as being valid or important.

Nonwelded Texture

A characteristic of pyroclastic deposits where the individual particles are not fused together, indicating cooler temperatures during deposition.