Kenesha Must Respond to a Negative Comment Written by a Customer

question 21

Multiple Choice

Kenesha must respond to a negative comment written by a customer on Twitter. What advice should she follow?

• A)Investigate the situation thoroughly before responding.
• B)Admit that her company errored if the complaint is legitimate and try to remedy the problem.
• C)Suggest a refund or a discount on future services.
• D)Kenesha should follow all these tips.

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Definitions:

Patient Care

The services rendered by healthcare professionals to patients for their treatment, comfort, and well-being.

Creativity

The ability to develop good ideas that can be put into action.

Creative Juices

Informal term referring to the flow of creativity or imaginative ideas in an individual or group.

Humor

The quality of being amusing or comical, often expressed through jokes, satirical observations, or funny stories.