Kenesha Must Respond to a Negative Comment Written by a Customer

question 21

Multiple Choice

Kenesha must respond to a negative comment written by a customer on Twitter. What advice should she follow?

• A)Investigate the situation thoroughly before responding.
• B)Admit that her company errored if the complaint is legitimate and try to remedy the problem.
• C)Suggest a refund or a discount on future services.
• D)Kenesha should follow all these tips.

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Definitions:

Economy Structure

The organization of economic activity in a society, including the allocation and distribution of resources, goods, and services.

Null Hypothesis

A hypothesis that states there is no statistical significance between the specified sets of observations, implying no effect or no difference as a result of the experimental treatment.

Gun Control

Laws or policies designed to regulate the manufacture, sale, transfer, possession, modification, or use of firearms by civilians.

Men

Refers to adult human males, often discussed in studies related to gender differences, social roles, or demographic analysis.