When Irate Customers Sound Threatening and Overstate Their Claims, as a Business

question 48

True/False

When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.

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Definitions:

Reinforced

Strengthened or emphasized, often referring to behaviors increased in frequency or intensity due to positive or negative reinforcement.

Positive Reinforcer

A stimulus that, when presented after a behavior, increases the likelihood of that behavior being repeated. Positive reinforcers can include rewards such as praise, treats, or money.

Positive Reinforcer

A stimulus added to the environment that increases the likelihood of a behavior being repeated in the future.

Washes Dishes

The act of cleaning cooking utensils, dishes, and other kitchenware, typically using water and detergent.