Although a Reasons-First Approach and Tactful Tone Preserve Friendly Relations

question 24

True/False

Although a reasons-first approach and tactful tone preserve friendly relations with customers, these techniques are not useful for bad-news messages inside an organization.

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Definitions:

Oedipus Complex

A psychoanalytic theory describing a child's feelings of desire for the opposite-sex parent and jealousy towards the same-sex parent.

Projection

A defense mechanism where an individual attributes their own unacceptable thoughts or feelings to others.

Maslow

Refers to Abraham Maslow, an American psychologist known for creating Maslow's hierarchy of needs, a theory in psychology proposing that certain human needs must be fulfilled before others.

Rogers

Refers to Carl Rogers, an influential American psychologist who founded the client-centered therapy approach and greatly contributed to humanistic psychology.