Leticia Has Called a Client and Received His Voice Mail

question 47

Multiple Choice

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

• A)Hang up and call back later; her client won't want to be bothered with having to listen to a message.
• B)Speak as quickly as possible to make her message more concise.
• C)Smile when leaving her message to add warmth to her voice.
• D)Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible.

Understand the concept of a learning organization and its characteristics.

Understand the role of knowledge management in organizations.

Apply the decision-making process to personal and organizational contexts.

Understand the impact of information technology on the workplace and organizations.

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Definitions:

Driving

The act of controlling the operation and movement of a motor vehicle, including cars, motorcycles, trucks, and buses.

Conservation

A cognitive ability described by Piaget, indicating that a child understands that properties like volume and number remain the same regardless of changes in form or appearance.

Specific Training

Tailored educational or physical programs designed to enhance skills or abilities in a particular area or discipline.

Universal Attainment

A theoretical concept suggesting a level of achievement or skill acquisition that can be reached by anyone under the right conditions.