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Based on the following description, place the strategy of Granite Rock Company into a theoretical context and explain its approach in "textbook terms." We know that Granite Rock tracks its actual operations in at least 40 measurable ways, each plotted and posted on graphs and charts at every plant. They survey customers to rate themselves and competitors, and aim to outperform the group average by 33%. When they don't achieve their goal, they chart the actual daily operations, and are assured that their employees will see a negative and want to do something about it.
Breach of Warranty
A legal term referring to the failure to fulfill the terms of a promise or guarantee made in a warranty.
Seller's Promise
A commitment by the seller to the buyer that certain conditions, such as the quality or delivery of a product, will be fulfilled.
Duty on the Seller
The responsibility of the seller to deliver goods that meet the criteria specified in a sales contract, including aspects like quality, quantity, and timelines.
Implied Warranty
A legal concept that guarantees a product or service will meet certain expectations of quality and functionality even if not explicitly stated.
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