Allowing Customers in an Auto Dealership Service Department to Talk

question 35

Multiple Choice

Allowing customers in an auto dealership service department to talk directly to the mechanic rather than to a service manager:

• A) is an example of creating a buffering role.
• B) is creating a boundary-spanning role.
• C) will make the company less fluid.
• D) will make the company less responsive to customers.

---

Definitions:

Operating Department

A unit or division within a company that is directly involved in conducting core business operations, such as production or sales.

Garments

Clothing items or articles of dress; may also relate to the industry involved in designing and selling clothes.

Rental Expense

Rental Expense refers to the cost incurred for renting a property or equipment, categorized as an operating expense in financial accounting.

Square Feet

A measure of area used primarily in the United States, equivalent to the area of a square with sides one foot in length.