____ Measure Such Thins as How Customers View the Organization

question 52

Multiple Choice

____ measure such thins as how customers view the organization, as well as customer retention and satisfaction.

• A) Customer service indicators
• B) Business process indicators
• C) Financial indicators
• D) Retention indicators

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Definitions:

Writ of Certiorari

An order by a higher court to review the decision of a lower court or administrative agency.

Appeal by Right

The statutory right to have a higher court review the decision of a lower court, typically guaranteed without the higher court's discretion to deny the review.

Voir Dire

A legal process of questioning potential jurors by the attorneys and sometimes the judge in court to determine their suitability for jury service.

Peremptory Challenge

In legal trials, the right to reject a juror without needing to provide a reason.