____ Measure Such Thins as How Customers View the Organization

question 52

Multiple Choice

____ measure such thins as how customers view the organization, as well as customer retention and satisfaction.

• A) Customer service indicators
• B) Business process indicators
• C) Financial indicators
• D) Retention indicators

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Definitions:

IFRS

International Financial Reporting Standards, which are a set of accounting standards developed by the International Accounting Standards Board (IASB) that serve as a global framework for financial reporting.

Earnings Per Share

A financial metric indicating the portion of a company's profit allocated to each outstanding share of common stock, measuring its profitability on a per-share basis.

IFRS

International Financial Reporting Standards, a set of global accounting guidelines for preparing financial statements.

GAAP

Stands for Generally Accepted Accounting Principles, which are a collection of commonly-followed accounting rules and standards for financial reporting in the United States.