Alice, an Efficient Waitress at a Moderately-Priced Family Restaurant, Consistently

question 82

Multiple Choice

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

• A) functional
• B) controllable
• C) involuntary
• D) positive

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Definitions:

Unpleasant Emotions

Feelings that are distressing or causing discomfort, such as sadness, anger, or fear.

Neuroticism

A personality trait characterized by emotional instability, anxiety, moodiness, worry, and jealousy.

Extraversion

A personality trait characterized by a preference for social interaction, high levels of energy, and positive emotions.

Agreeableness

Agreeableness is a personality trait characterized by trust, altruism, kindness, affection, and other pro-social behaviors.