Soltura Products Inc

question 87

Multiple Choice

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

• A) behavior modeling.
• B) massed practice.
• C) immediate confirmation.
• D) active practice.

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Definitions:

Full Citizenship

The status of having all the rights, duties, and privileges granted by a nation to its inhabitants, including voting, legal protections, and the right to participate in civic life.

Hereditary Aristocracy

A social class that inherits titles, privileges, and lands, passing them down through generations within families.

Natural Rights

Fundamental human rights based on universal natural law, rather than on laws made by humans, including life, liberty, and the pursuit of happiness.

Massachusetts Legislature

The state legislature of Massachusetts, consisting of two branches: the Senate and the House of Representatives, responsible for creating state laws.