Amanda Is Suspended by Her Manager for Refusing to Work

question 30

Multiple Choice

Amanda is suspended by her manager for refusing to work on night shifts. She decides to file a grievance with the human resources unit in her company. Which of the following should be Amanda's first step?

• A) Contacting the grievance division of the company's national union
• B) Filing a written complaint with the national union of the company
• C) Discussing the grievance with her union steward and supervisor
• D) Applying for arbitration to settle the grievance

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Definitions:

Memorized Approach

A sales strategy in which sales pitches or scripts are learned by heart to ensure consistent delivery.

Problem-Solution Presentation

A sales approach where a specific problem faced by the potential buyer is identified, followed by the presentation of a product or service as the solution.

Creativity

The ability to produce original and valuable ideas, involving imagination and unconventional thinking.