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What Is a Customer Journey Map

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What is a customer journey map?


Definitions:

Principal Conduct

The actions or behavior of the principal actor or party, especially in the context of business or law, focusing on the primary actions taken.

Togetherness

The feeling or state of being close to others, fostering a sense of unity and mutual support.

Teamwork

Joint action by a team of people in which individual interests are subordinated to team unity.

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions.

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