Patrick Is a Manager at AirTran Airlines Customer Service Department

question 9

Multiple Choice

Patrick is a manager at AirTran airlines customer service department. He has a gut feeling that the number of calls people working on Saturday mornings needs to increase, but he can't prove that a problem exists. What tool is Patrick using?

• A) Rational decision making
• B) Intuitive problem identification
• C) Gathering information
• D) Learning to connect the dots

---

Definitions:

Exchange Rate Fluctuations

Variations in the value of one currency relative to another, which can affect the profitability of international investments and trade.

Deferred Payment

A delayed payment agreement which allows the buyer to take possession of goods or services upfront and pay for them at a later date.

Cash Flows

The gross amount of financial inflows and outflows within a company, crucially impacting its liquidity status.

Economic Conditions

The current state of the economy in a country or region, encompassing factors like inflation rates, unemployment levels, and GDP growth.