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The IT department at Tomas's company has decided to replace the software program that his employees use with a new program that is more complicated but also more efficient and powerful. Tomas knows that some of his employees will be nervous about the change, so he calls them together for a group meeting where he explains all the benefits of the new software program. He also assures them that they'll get plenty of training and support. Tomas is skillfully helping his team deal with:
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