Maxine, the Shift Supervisor, Was Upset That Her Team Had

question 52

Multiple Choice

Maxine, the shift supervisor, was upset that her team had finished 10 fewer assemblies than they were expected to finish during their shift. But before taking any action, she decided to first use inquiry, which meant she:

• A) explored assumptions
• B) listened deeply
• C) listened without defensiveness
• D) all of these

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Definitions:

Psychosocial Accomplishment

A term describing achievements in the development of the psyche in relation to social interaction.

Regulate Emotions

The process of recognizing, understanding, and managing one's feelings and emotional responses to situations in a constructive way.

Social Learning

The process of acquiring behaviors, attitudes, and skills through observing and imitating others.

Gender Distinctions

The socially constructed roles, behaviors, expressions, and identities of girls, women, boys, men, and gender-diverse people.