Maxine, the Shift Supervisor, Was Upset That Her Team Had

question 52

Multiple Choice

Maxine, the shift supervisor, was upset that her team had finished 10 fewer assemblies than they were expected to finish during their shift. But before taking any action, she decided to first use inquiry, which meant she:

• A) explored assumptions
• B) listened deeply
• C) listened without defensiveness
• D) all of these

---

Definitions:

Cultural Difference

The variation in norms, values, beliefs, and practices that exist between individuals or groups from different cultural backgrounds.

Learning Styles

"Preferred modes and styles of learning; children from diverse cultural groups internalize, become proficient at, and become increasingly more comfortable with various learning styles as they are socialized. Individual learning styles are culturally informed."

Relational Component

The aspect of any study or phenomenon that concerns the dynamics of how entities or individuals interrelate.

Microinsult

A microinsult is a subtle, often unintentional, form of discrimination or derogatory comment directed at a person's racial or ethnic background, gender, sexual orientation, or other identity aspects.