When an Employee Has a Question or Concern, Most Managers

question 67

Multiple Choice

When an employee has a question or concern, most managers in the U.S. think it's best to ____.

• A) provide the exact answer
• B) help the employee discover the answer on her own
• C) ask the employee to try to find the answer on her own first, then come back for the exact answer if she cannot
• D) all of these

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Definitions:

Symptom Substitution

Symptom substitution is the theory suggesting that if the underlying cause of a symptom is not addressed, new symptoms will emerge to replace the original ones.

Personality Disorder

A long-standing, inflexible, maladaptive pattern of behaving and relating to others, which usually begins in early childhood or adolescence.

Maladaptive Patterns

Behaviors or thought processes that may impede a person's ability to adjust to certain situations, often leading to psychological stress or dysfunction.

Longstanding

Existing for a long time or having a history that extends far back.