When a Manager Writes a Mail to a Supplier Apologizing

question 20

Multiple Choice

When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his _____ skills.

• A) conceptual
• B) technical
• C) communication
• D) abstract
• E) spatial

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Definitions:

First-Line Supervisor

A managerial position responsible for overseeing the day-to-day operations and direct supervision of frontline or entry-level workers.

Role Conflict

A situation in which an individual faces conflicting expectations from different roles they occupy, leading to stress and difficulty in fulfilling those roles effectively.

Focal Person

The individual who is the center of attention or focus within a given context or situation.

Role Senders

Individuals or entities that define or communicate expected behaviors, responsibilities, and norms to others in certain roles.