In Most Change Situations, There Are Factors That Make the Change

question 55

Multiple Choice

In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.

• A) facilitation
• B) implementation
• C) force-field analysis
• D) participative development
• E) education

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Definitions:

Operating Expenses

Costs related to the day-to-day functioning of a business, excluding cost of goods sold, such as rent, salaries, and utilities.

Department Managers

Individuals responsible for overseeing the operations, staff, and financial aspects of a particular department within an organization.

Centralized Business

An organizational structure where decision-making and key processes are managed at the highest levels or from a single central location or headquarters.

Operating Decisions

Choices made by management regarding daily operations of a business that affect its efficiency and effectiveness.