Which of the Following Is Considered to Be a Form

question 53

Multiple Choice

Which of the following is considered to be a form of personal electronic technology?

• A) Artificial Intelligence
• B) Laptop computers
• C) Decision support systems
• D) Management information systems
• E) Transaction-processing systems

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Definitions:

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.

Communications Gap

A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.