When a Service Is Rated High in Terms of Importance

question 28

Multiple Choice

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

• A) there is an opportunity for reallocating resources
• B) service improvements are required
• C) customers' expectations should be lowered
• D) resources are allocated appropriately

---

Definitions:

Nearly Normal Condition

A requirement that a distribution be approximately normal in shape for certain statistical methods to be validly applied.

Cholesterol Level

The measure of cholesterol concentration in the blood, an essential factor in assessing heart health and risk of cardiovascular disease.

Inference Conditions

Set of prerequisites that need to be met before statistical methods can be applied to make inferences about a population from a sample.

T-test

A statistical test used to compare the means of two groups and determine if they are significantly different from each other.