When a Service Is Rated High in Terms of Importance

question 28

Multiple Choice

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

• A) there is an opportunity for reallocating resources
• B) service improvements are required
• C) customers' expectations should be lowered
• D) resources are allocated appropriately

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Definitions:

Overheated

A state or condition where an object, device, or system exceeds its optimal temperature, potentially causing damage or failure.

Perspire

The process by which sweat glands in the skin produce sweat, allowing the body to regulate its temperature.

Classification Category

A level or rank in a systematic organization used to group entities with common characteristics, such as in biological taxonomy.

Species

The basic unit of biological classification, defined as a group of organisms capable of interbreeding and producing fertile offspring.