In the New Public Service, the Notion That Solving Problems

question 33

Multiple Choice

In the new public service, the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of ______.

• A) thinking strategically and acting democratically
• B) serving citizens, not customers
• C) serving rather than steering
• D) valuing people, not just productivity

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Definitions:

Vicarious Reinforcement

Learning that occurs by observing the rewards or punishments that another individual receives, influencing the observer's behavior.

Cognitive Maps

Mental representations of physical locations that help individuals navigate the spatial environment.

Fixed-Interval Reinforcement

A schedule of reinforcement where the first response is rewarded only after a specified amount of time has elapsed, used in behavioral psychology.

Positive Punishments

A form of behavior modification that involves adding an unpleasant stimulus to decrease a behavior.