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The patient interview consists of three phases: orientation (introductory) , working, and termination. Each phase contributes to the development of trust and engagement between the nurse and the patient. During the orientation phase of the interview, the nurse should:
Organizational Culture
A pattern of shared norms, rules, values, and beliefs that guide the attitudes and behaviors of its employees.
Norms
The informal rules of a team’s behavior that govern the team.
Values
Core principles or standards of behavior that are considered important by an individual or group in terms of guiding their actions and judgments.
Artifacts
Tangible or visible elements in an organization's culture, such as its language, symbols, stories, rituals, and physical setup, which serve as expressions of its values and norms.
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