To Ensure That an Ethics Program Addresses the Needs of the Average

question 22

Multiple Choice

To ensure that an ethics program addresses the needs of the average employee, it should include all of the following except

• A)feedback from employees across the firm.
• B)a question-and-answer section.
• C)additional resources for guidance.
• D)lengthy legal documents.
• E)checklists, illustrations, and cartoons where appropriate.

Distinguish between open and closed questions and their usage in counseling sessions.

Understand the utility of eye contact and vocal tone in establishing a therapeutic alliance.

Describe the goals and limitations of the microskills hierarchy.

Understand the components of the basic listening sequence and their importance in counseling.

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Definitions:

Bureaucratization

The process by which an organization becomes increasingly governed by laws, rules, and standardized procedures, often leading to a more formal and complex structure.

Privatization

The process of transferring ownership of a business, enterprise, agency, or public service from the government to private individuals or organizations.

Health Care

Services provided by medical professionals to maintain or improve individuals' health, including prevention, diagnosis, treatment, and recovery.

Government

Those state institutions that represent the population and make rules that govern the society.