____ Serve as a Central Contact Point Where Critical Comments

question 17

Multiple Choice

____ serve as a central contact point where critical comments, dilemmas, and advice can be assigned to the person most appropriate for handling a specific case.

• A)Training programs
• B)Mission statements
• C)Codes of conduct
• D)Hotlines
• E)Boards of directors

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Definitions:

Strategy Formulation

The process of developing strategies to achieve organizational goals through analysis, planning, and decision-making.

Value Creation

What the firm adds to a product or service by virtue of making it; the amount of benefits provided by the product or service once the costs of making it are subtracted.

Product

A good, idea, method, information, object, or service created as a result of a process and serves a need or satisfies a want.

Service

The action of helping or doing work for someone, often referred to in the context of providing intangible value such as customer support, maintenance, or consultation.