Firms May Organize Their Operations Using the Customer Structure, Especially

question 37

True/False

Firms may organize their operations using the customer structure, especially if the customer groups they serve are dramatically different.

---

Definitions:

Obedience To Authority

The psychological mechanism that links an individual's action to the instructions or directives given by an authority figure, often studied in the context of how people can commit extraordinary acts under the influence of authority.

Shock Plate

A device used in psychological experiments to deliver an electric shock to an animal or human subject.

Obedience

The act of following orders or directions from a figure of authority.

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority figures, where participants thought they were administering electric shocks to another person.