The Degree of Recipient Participation in the Production of a Service

question 55

Multiple Choice

The degree of recipient participation in the production of a service is called:

• A) programming.
• B) design.
• C) customer involvement.
• D) pie slicing.

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Definitions:

Eye Contact

The act of looking directly into another person's eyes, which can convey a range of emotions and intentions.

Powerful

Having great power, strength, or influence.

Nonverbal Communication

The process of conveying a message without the use of words, which can include facial expressions, body language, and gestures.

Gestures

Movements of the body or limbs that express or emphasize ideas or feelings.