When Customers Make Contact with a Company, the Customer's Profile

question 54

True/False

When customers make contact with a company, the customer's profile, history, and other information contained in the database should be available to the company contact person at the time that he or she deals with the customer.

---

Definitions:

Helpfulness

The quality of providing useful assistance or being willing to help others.

Master's Degrees

Graduate-level academic degrees awarded by universities upon completion of a course of study demonstrating mastery or a high-order overview of a specific field of study or area of professional practice.

Gender

Relates to the social, cultural, and psychological traits and behaviors associated with being male, female, or non-binary.

Leadership

The act of guiding, directing, and influencing the behavior of individuals and groups towards achieving a common goal.