Customer Relationship Management Programs Are Built on Two Primary Metrics

question 203

True/False

Customer relationship management programs are built on two primary metrics: lifetime value of customers and data mining.

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Definitions:

Direct Labor-hours

The total time workers spend working directly on manufacturing goods, often used as a basis for allocating manufacturing overhead.

Variable Overhead Rate Variance

The difference between the actual variable overhead incurred and the expected (standard) variable overhead based on the actual production level.

Indirect Labor

Labor costs associated with tasks that do not directly contribute to the production of a specific product, such as maintenance or supervision.

Variable Overhead Rate Variance

The difference between the actual variable overhead costs incurred and the expected costs based on standard rates and actual production levels.