Reacting to Negative Events Caused by a Company Error, Consumer

question 44

Multiple Choice

Reacting to negative events caused by a company error, consumer grievances, or exaggerated negative press is called:

• A)affirmative social responsibility.
• B)acclaiming.
• C)entitling.
• D)damage control.

---

Definitions:

Panic Attack

A sudden onset of intense fear or discomfort, where four (or more) of the symptoms develop abruptly and peak rapidly.

Manic Episode

A period of abnormally elevated mood, energy, and activity, often characteristic of bipolar disorder.

Psychotic Episode

A period of disturbed behavior and thinking, leading to loss of contact with reality, often characterized by hallucinations or delusions.

Dementia

A chronic or persistent disorder of the mental processes caused by brain disease or injury, marked by memory disorders, personality changes, and impaired reasoning.