The average time a customer service executive takes to resolve an issue on a mobile handset is 26.4 minutes. The average time taken to resolve the issue by a sample of 15 such executives are shown below:
a. What is the mean resolution time?
b. What is the median resolution time?
c. What is the mode for these 15 executives?
d. What is the variance and standard deviation?
e. What is the third quartile?
Definitions:
Decisional
Pertaining to or involving the process of making choices or decisions, often in a business or organizational context.
Socializing
The process of learning and adapting to the norms, values, and practices of a particular group or society.
Leadership
The ability to inspire, influence, and guide individuals or groups towards achieving common goals, often requiring a mix of strategic thinking, communication skills, and empathy.
Management Development Programs
Structured education and training initiatives aimed at enhancing the skills, competencies, and capabilities of managers and potential leaders within an organization.
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