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As Part of the Quarterly Reviews, the Manager of a Retail

question 17

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As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected the following data on 100 customers who visited the store.
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected the following data on 100 customers who visited the store. Apply k-means clustering with k = 5 using Wait Time (min), Purchase Amount ($), Customer Age, and Customer Satisfaction Rating as variables. Be sure to Normalize input data, and specify 50 iterations and 10 random starts in Step 2 of the XLMiner k-Means Clustering procedure. Analyze the resultant clusters. What is the smallest cluster? What is the least dense cluster (as measured by the average distance in the cluster)? What reasons do you see for low customer satisfaction ratings?
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected the following data on 100 customers who visited the store. Apply k-means clustering with k = 5 using Wait Time (min), Purchase Amount ($), Customer Age, and Customer Satisfaction Rating as variables. Be sure to Normalize input data, and specify 50 iterations and 10 random starts in Step 2 of the XLMiner k-Means Clustering procedure. Analyze the resultant clusters. What is the smallest cluster? What is the least dense cluster (as measured by the average distance in the cluster)? What reasons do you see for low customer satisfaction ratings?
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected the following data on 100 customers who visited the store. Apply k-means clustering with k = 5 using Wait Time (min), Purchase Amount ($), Customer Age, and Customer Satisfaction Rating as variables. Be sure to Normalize input data, and specify 50 iterations and 10 random starts in Step 2 of the XLMiner k-Means Clustering procedure. Analyze the resultant clusters. What is the smallest cluster? What is the least dense cluster (as measured by the average distance in the cluster)? What reasons do you see for low customer satisfaction ratings?
Apply k-means clustering with k = 5 using Wait Time (min), Purchase Amount ($), Customer Age, and Customer Satisfaction Rating as variables. Be sure to Normalize input data, and specify 50 iterations and 10 random starts in Step 2 of the XLMiner k-Means Clustering procedure. Analyze the resultant clusters. What is the smallest cluster? What is the least dense cluster (as measured by the average distance in the cluster)? What reasons do you see for low customer satisfaction ratings?

Definitions:

Command And Mastery

The exercise of authoritative control or domination along with a high level of skill or proficiency in a specific area.

Actor

An individual, group, or entity that takes action or plays a role in a particular context or situation.

Unskilled

Lacking professional skills or expertise in a particular field or activity.

Dramatically

In a manner that is strikingly impressive or sudden, often involving significant change or effect.

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