Some Consumers Get Very Upset When They Receive Bad Food

question 81

Multiple Choice

Some consumers get very upset when they receive bad food in a restaurant and lose control by yelling at the server and demand to see the manager. This lack of emotional control on the part of the consumer suggests that this consumer has low emotional _____.

• A) tolerance
• B) contagion
• C) intelligence
• D) monitoring
• E) regulation

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Definitions:

Overhead Costs

Refers to the ongoing business expenses not directly attributed to creating a product or service.

Sales Price Variance

The difference between the actual price at which goods are sold and their expected selling price.

Budget Selling Price

The anticipated price at which a product is expected to be sold, determined during the budgeting process.

Actual Production

The real, measurable output of goods or services produced by a company during a specific period.