Effort Put Forth by Service Workers Who Have to Overtly

question 29

Multiple Choice

Effort put forth by service workers who have to overtly manage their own emotional displays as part of the requirements of the job is called _____.

• A) emotional labor
• B) aesthetic labor
• C) emotional flow
• D) emotional fabrication
• E) emotional consistency

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Definitions:

Internal Communication

The exchange of information and messages within an organization among its members.

Awareness

The state or condition of being conscious of something, including perceiving, understanding, and being informed.

Sender's Signature

The written or electronic endorsement by the sender on a document, indicating approval or authentication.

Business Letter

A formal document typically used for communication between companies or between a company and its clients, suppliers, or other external parties.