A Mild, Negative Affective Reaction Resulting from an Unfavorable Appraisal

question 7

Multiple Choice

A mild, negative affective reaction resulting from an unfavorable appraisal of a consumption outcome is consumer_____.

• A) dissatisfaction
• B) disgust
• C) anger
• D) disappointment
• E) disconfirmation

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Definitions:

Conduct

The manner in which a person behaves, especially in a particular context or situation.

Vacuum Cleaners

Electrical appliances designed to use suction to remove dust and dirt from floors, upholstery, and other surfaces.

Express Authority

The authority of the agent as actually stated by the principal.

Implied Authority

When the authority of the agent is implied from surrounding circumstances, such as the position or title given (by the principal) to the agent.