According the Expectancy/disconfirmation Theory, Which of the Following Leads to Consumer

question 76

Multiple Choice

According the expectancy/disconfirmation theory, which of the following leads to consumer satisfaction?

• A) positive confirmation
• B) positive disconfirmation
• C) negative confirmation
• D) negative disconfirmation
• E) continuation

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Definitions:

Autism Spectrum Disorder

A developmental disorder characterized by difficulties in social interaction and communication, along with restricted and repetitive patterns of behavior and interest.

Consistent Results

Outcomes that are reliably reproducible under the same conditions, demonstrating reliability in scientific experiments or data collection.

Predictive Validity

The extent to which a score on a scale or test predicts future performance on a related task.

Reliability

The degree to which an assessment tool produces stable and consistent results across multiple trials and instances.