You Are a Business Consultant Specializing in Handling Consumer Complaints

question 52

Essay

You are a business consultant specializing in handling consumer complaints. Suggest measures hotel employees should take when responding to consumer complaints.

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Definitions:

Earth's Core

The innermost part of Earth, composed primarily of iron and nickel, divided into the solid inner core and the liquid outer core.

Tectonic Plates

Large pieces of the Earth's crust that move, float, and sometimes fracture and whose interaction causes continental drift, earthquakes, volcanoes, mountains, and oceanic trenches.

Ejecta

Material that is expelled or thrown out, especially as a result of volcanic eruption, meteorite impact, or other explosive events.

Sedimentary

Pertaining to rocks formed by the accumulation or deposition of mineral or organic particles at the Earth's surface, followed by compaction.