All of the Following Are Suggestions for Handling Consumer Complaints

question 34

Multiple Choice

All of the following are suggestions for handling consumer complaints effectively EXCEPT _____.

• A) Thank the customer for providing the information.
• B) Apologize sincerely.
• C) Don't show empathy for the customer's situation.
• D) Act quickly.
• E) Follow up with the customer after the corrective action.

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Definitions:

Sociometric Status

A measure of an individual's social standing within a group, determined by peers, often used in research on children’s and adolescents' social networks.

Shy

Characterized by feelings of nervousness or timidity in the presence of others, often leading to avoidance of social situations.

Lonely

Feeling sad or isolated because of a perceived lack of companionship or separation from others.

Sociogram

A visual tool that maps out the relationships within a group, identifying who likes whom, who interacts with whom, or the social connections and cliques within the group.