Which of the Following Means Consumers Pass on Negative Information

question 36

Multiple Choice

Which of the following means consumers pass on negative information about a company from one person to another?

• A) complaining behavior
• B) negative word-of-mouth
• C) rancorous revenge
• D) retaliatory revenge
• E) buzz marketing

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Definitions:

Rationale for Contracts

The underlying reason or justification for establishing contracts, often to outline expectations, responsibilities, and protect the interests of all parties involved.

Involuntary Clients

Clients who receive social work services under some form of coercion or mandate, rather than by their own voluntary choice.

Developing Goals

The process of identifying specific, measurable, achievable, relevant, and time-bound objectives to guide personal or organizational growth.

Report Design View

An interface in database software that enables users to layout a report visually before it is generated.