_____ Means That a Consumer Will Tend to Continue a Pattern

question 41

Multiple Choice

_____ means that a consumer will tend to continue a pattern of behavior until some stronger force motivates him or her to change.

• A) Consumer inertia
• B) Customer share
• C) Consumer apathy
• D) Consumer commitment
• E) Consumer loyalty

Acknowledge the importance of correcting misinformation in supervisory roles.

Recognize HR's openness to complaints and compliments and its role in organizational culture.

Understand the misconceptions surrounding informal channels of communication.

Grasp the strategic alignment of HR activities with overall organizational strategies.

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Definitions:

Differential Association

A theory that suggests individuals learn criminal behavior from their interactions and communications with others.

Ethical Behavior

Conduct based on recognized principles of right and wrong, influencing how individuals and organizations act in various situations.

Role-Sets

Concept in sociology referring to the array of roles and behaviors expected of an individual in a particular social position.

The Grapevine

An informal, unofficial, and personal communication network found within or across organizations, which is faster and more versatile than formal channels.