The Administrative Dental Assistant Who Answers the Phone Is Taking

question 15

Multiple Choice

The administrative dental assistant who answers the phone is taking the following actions.Which one would not be considered professional telephone manners?

• A)Speaks in a clear distinct voice
• B)Answers in four rings and asks the caller if he or she can please hold
• C)Identifies the dental practice by name
• D)Hangs up after the caller does

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