While You Are on the Phone with a Patient,Mr

question 5

Multiple Choice

While you are on the phone with a patient,Mr.Jones arrives for his appointment and takes a seat in the reception area.Which of the following is the recommended action?

• A)Immediately conclude the phone call and greet Mr.Jones.
• B)Acknowledge Mr.Jones with a smile and complete the phone call as soon as possible.Once you've hung up,greet Mr.Jones.
• C)Because the patient on the phone called before Mr.Jones arrived,continue the phone conversation,and greet Mr.Jones when it is his turn.
• D)Mr.Jones will approach you if he needs your assistance.No acknowledgement is necessary.