A Prospective Patient's Impression Elements Are Classified into Several Stages

question 24

Multiple Choice

A prospective patient's impression elements are classified into several stages.Which of the following is covered in the final decision stage?

• A)How does the reception area appear?
• B)How is the telephone answered?
• C)What are the communication skills of the staff and dentist like?
• D)What insurance plan is accepted?

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Definitions:

Formal Rulemaking

A process in administrative law where rules are made by government agencies following a formal procedure that includes public notice and the opportunity for public comment.

Rulemaking Procedure

The formal process by which government agencies establish, modify, or repeal regulations and legal norms.

Administrative Law Judges

Official who presides over trial-like hearings within administrative agencies, making decisions on disputes within the agency's purview.

U.S. District Court

The general trial courts of the United States federal court system, where civil and criminal cases are filed and heard.