When the Assistant Is on the Phone and a Call

question 16

Multiple Choice

When the assistant is on the phone and a call comes in,what is the proper way to answer the second call?

• A)"Dental Office,please hold."
• B)"Dr.Smith's office.I am on the other line.Will you please call back in a few minutes?"
• C)"Dr.Smith's office,this is Maryanne.May I ask who is calling and the reason for your call?" Answer the question or explain that you are on the other line and will call her back in 10 minutes.
• D)Allow the voice mail to pick up the call.

Differentiate between direct and indirect communication approaches.

Recognize common presentation structures in media.

Determine the appropriate scope for a message.

Describe the classic storytelling technique and its impact on audience engagement.

---

Definitions:

Atomic Variable

An atomic variable ensures operations are completed in a single atomic step, preventing other threads from seeing its intermediate states during updates.

Scalar Variable

A variable that holds a single value of a specific data type, such as an integer or float, as opposed to structures or arrays.

Atomic Data Type

An atomic data type is a type of data that is indivisible in the sense that it is the simplest form of data types that cannot be broken down into smaller types.

Data Structure

An efficient method of organizing, managing, and storing data in a computer so it can be accessed and modified efficiently.