MrDay Has Just Phoned to Ask a Question That You

question 8

Multiple Choice

Mr.Day has just phoned to ask a question that you do not know the answer to.Which of the following is an appropriate response?

• A)Tell Mr.Day that you will have another team member,who can answer the question,take the call.
• B)Put Mr.Day on hold until you can find the answer.
• C)Tell Mr.Day your best guess and call him back with the correct information,if you were mistaken.
• D)Apologize and change the subject.

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Definitions:

Hematopoiesis

The process of forming new blood cells, including red blood cells, white blood cells, and platelets, in the body.

Erythrocytes

Red blood cells that transport oxygen from the lungs to the body tissues and facilitate carbon dioxide transport back to the lungs.

Carbonic Acid

A weak acid formed in solution when carbon dioxide dissolves in water, playing a critical role in the bloodstream's transport of carbon dioxide.

Plasma

The liquid component of blood in which the blood cells are suspended, consisting of water, salts, proteins, and various other substances.